HCL Technologies recruits Freshers

Job Title HCL Technologies recruits Freshers
Date Posted 12-Jan-2008


Job Details
HCL is a leading global Technology and IT enterprises with annual revenues of US$ 4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in)

The 30 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 45,000 professionals of diverse nationalities, operating across 17 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

HCL Enterprise is a leading Global Technology and IT enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises approximately 42,000 professionals of diverse nationalities, who operate from 17 countries including 300 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in

HCL Technologies is one of India's leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made a foray into the global IT landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 17 countries to deliver solutions across select verticals including Financial Services, Retail & Consumer, Life Sciences Aerospace, Automotive, Semiconductors, Telecom and MPE (Media Publishing & Entertainment). For the quarter ending 31st March 2007, HCL Technologies, along with its subsidiaries had revenue (TTM) of US $ 1.27 billion (Rs. 5675 crore) and employed 40,149 professionals.


Designation:
Area officers/Field managers

Job Description:
Key Objective of the Role

Implementation of the level 1 Operations of the HUB/ Lease Line/ Satcom fiel


Customer Handling Day to day Calls, Resolution of the same within stipulated period

Responding to and co coordinating customer calls. & Channelised Escalation.


Process Monitoring VSAT health.

Daily Reports.

Update Ticket Status.

Maintain Daily Log book.

Process Adherence & prevent / avoid any violation..

Antenna tracking / RF tracking.

Adherence to Policies & Procedures

People Ability to work within & for a team.

Exhibit adequate soft skills to deal with customers.

Desired Profile:
We are looking for freshers who have completed their Diploma in the

Year 2007 , in any of the circuit branches.

Field Managers - Responsible for setting up network, leaselines etc at the client's site and their maintainenace

Area Officers - Responsible for Field Jobs for that particular location


Key Objective of the Role

Implementation of the level 1 Operations of the HUB/ Lease Line/ Satcom fiel


Customer Handling Day to day Calls, Resolution of the same within stipulated period

Responding to and co coordinating customer calls. & Channelised Escalation.


Process Monitoring VSAT health.

Daily Reports.

Update Ticket Status.

Maintain Daily Log book.

Process Adherence & prevent / avoid any violation..

Antenna tracking / RF tracking.

Adherence to Policies & Procedures

People Ability to work within & for a team.

Exhibit adequate soft skills to deal with customers.

Experience: 0 Years

Industry Type: Other

Functional Area: Other

Education: UG - Diploma - Any Specialization
PG - Any PG Course - Any Specialization

Location: 0 Years

Keyword: Diploma Freshers/ InfrastuctureManagement Services / Area officer / Field officer

Contact: Jayakumar
HCL Technologies Limited
50-53,Greams Road
First Floor
M.N.Office Complex
Chennai - Tamilnadu ,INDI 600006

Email: gjayakumar@hcl.in

Website: http://www.hcltech.com

Reference: D120